Refund policy

Returns & Refund Policy — The Seasonal House

Thank you for shopping with The Seasonal House. We want you to be happy with what you ordered. If something isn't right, we've made returns, refunds and replacements as straightforward as we can. Below you'll find exactly how the process works, step by step.

Get in touch
Questions about a return or refund? Email info@the-seasonalhouse.com — we usually reply within 24 hours.

At a glance


Return window	30 days from the delivery date
Response to your request	Within 24 hours
Inspection	Within 3 business days of your return arriving
Refund issued	Within 7 business days of approval
Return shipping	Paid by you, unless the item is faulty, damaged or incorrect

What you can return

A return is accepted when all of the following apply:

In time. Your return request reaches us within 100 days of the delivery date.
Unused and complete. The item is unused and unwashed, in its original packaging, with every tag and label still attached.
Traceable. You can give us a valid order number or receipt.

What can't be returned

For hygiene and quality reasons, we're unable to accept:

Items that have been worn, used or washed, or that show any sign of use — scuffed soles on footwear, for example
Items sent back without their original packaging, tags or labels
Hygiene and personal care products once the seal is broken or the item has been opened
Anything marked as final sale at the time you bought it

Returns that reach us used, damaged or incomplete may be refused, or refunded at a reduced amount.

How to return an item

Before you start

Have these three things to hand — every step below needs them:

Your order number. It's in your order confirmation email, and it starts with #.
The item itself, still unused and in its original packaging with all tags attached.
Photos, but only if the item arrived damaged, faulty or wasn't what you ordered.

Check the date on your delivery confirmation. If more than 100 days have passed since your parcel arrived, we're unfortunately no longer able to accept the return.

Step 1 — Send us your return request

Email info@the-seasonalhouse.com and include:

your order number
the name of the item (or items) you want to return
the reason for the return
for damaged or faulty items: clear photos of the product, the outer packaging and the shipping label

Putting your order number in the subject line helps us find your order faster.

Step 2 — Wait for your return authorisation

We reply within 24 hours. If your return qualifies, you'll receive:

a return authorisation number (your RMA number)
the return address to send your parcel to
any specific packing instructions for your item

Please don't send anything back before you receive this email. Parcels that arrive without an authorisation number can't be matched to an order, which means we can't inspect them or refund you. If your return doesn't qualify, we'll explain why and tell you what your options are.

Step 3 — Pack your parcel

Put the item back in its original packaging, with all tags, labels, manuals and accessories included.
Write a note with your order number and RMA number and put it inside the box.
Use an outer box or padded envelope that will survive the journey. Damage caused by poor packing on the way back to us can reduce your refund.
Write the return address clearly on the outside.

Step 4 — Ship it back

Send your parcel using a trackable shipping service. This protects you: without tracking there's no proof the parcel was sent, and we can't refund a return that never arrives.

Once it's on its way, email us the tracking number so we can watch for it.

Return postage is yours to cover, unless the item was faulty, damaged or not what you ordered — in those cases we pay, and we'll tell you how in step 2.

Step 5 — We inspect your return

Within 3 business days of your parcel reaching us, we check the item against the return conditions above and email you the result either way.

If something is wrong — the item shows use, packaging or tags are missing — we'll contact you before making any decision, and explain your options. We won't quietly reduce your refund without telling you.

Step 6 — You get your refund

Once approved, your refund is issued to your original payment method within 7 business days, and you'll get a confirmation email the moment it goes out.

Depending on your bank or card provider, it can take a few extra days before the money shows in your account.

Return address

Always wait for your return authorisation first — we confirm this address in your return instructions, and it can differ depending on the item.

Please note that our registered office in Sheridan, Wyoming is not a returns address. Parcels sent there cannot be received or processed.

If your refund is delayed

If more than 7 business days have passed since your approval email and you still don't see the money:

Check your bank or card statement again, including pending transactions.
Contact your bank or card provider — processing on their side can add several days.
Still nothing? Email us with your order number and we'll trace it.

Exchanges

We don't swap items directly for a different size or colour. The quickest route is to return the original for a refund using the steps above and place a fresh order for the one you actually want — that way you're not waiting for your return to arrive before the new item ships.

Faulty or damaged products are handled differently, see below.

Faulty, damaged or wrong orders

Damaged or defective on arrival. Get in touch within 100 days of delivery with photos of the product, the packaging and the shipping label. We cover the return shipping and you choose: a free replacement or a full refund.

Wrong item received. Tell us and we'll cover every cost — returning the wrong item and sending the correct one out to you.

Parcel never arrived. If your order hasn't shown up within the estimated delivery window, contact us and we'll open an investigation with the carrier on your behalf.